Ybug Review: The Best Visual Bug Reporting & Feedback Tool
Choosing the right feedback and bug reporting tool plays an important role in any online business. A feedback and bug reporting tool with a well-designed website does not necessarily mean that their site will be ranked first on Google’s search results.
There are plenty of options available on the feedback and bug reporting tool market. Ideally, you would need to choose the best provider that will fulfill all of your requirements in a cost-effective package. Also, you’d need to do some in-depth analysis of all of the feedback and bug reporting tool that offer what you need. The in-depth analysis includes all parameters that you need to consider when choosing a feedback and bug reporting tool. The most common parameters are listed below:
⦁ Price
⦁ Features
⦁ Technical support
⦁ Customer reviews
The items mentioned in the list above are a few of the more important parameters that you should consider when selecting a feedback and bug reporting tool for your business. This article will give you an overall review of the Ybug, feedback and bug reporting tool . They are a leading feedback and bug reporting tool that provides several features and services at an affordable price point. Let’s get started.
About Ybug:
Ybug is a smart Visual feedback and bug reporting tool for your website. Get bug reports directly into Asana, Slack, Trello or GitHub. Get all the information you need to fix the bug, including screenshot of the page, browser environment info and console log.
Why Ybug:
Ybug is a visual feedback and bug tracking tool for websites.
Install our Feedback Widget and start collecting visual feedback, suggestions and bug reports from your team, your clients or website visitors. Ybug will automatically attach screenshot and some important information about the browser environment and console log.
Do you already use another bug tracking tool? No problem, feedback reports can easily be forwarded to 20+ integrations including project management tools (such as Asana, Trello, Jira, Wrike, Teamwork Projects, YouTrack, ClickUp), customer support systems (Zendesk, Freshdesk) or software development platforms (such as GitHub, GitLab or Bitbucket). You can also get notified about any new feedback (created with Ybug) to your email, Slack or Twist channels of your choice. Any other 3rd party service can be added with our Zapier or Webhook integration.
Features:
Highlighted below are some of the great features that make Ybug unique when compared to their competitors in the market:
-Collect feedback with screenshots – Get screenshot of the page along with the feedback and all the necessary context such as browser and environment details.
-Client-side error recording – Ybug capture Javascript errors and console output for faster bug reproduction and debugging.
-Integrates with your bug tracker – Do you already use another bug tracking tool? No problem! Ybug integrates with 20+ 3rd party services.
-Works in all modern browsers
-Chrome & Firefox extensions
-Easy to set up & customize
-Email and chat support
Support:
Ybug has an excellent support team that can be reached anytime via live chat or support ticket system. In my experience, they proved themselves to be very helpful and quick to respond. They resolved every last problem that I had set up.
Ybug is one of the few Bug Tracking Software that offers full 24/7 live chat, and email support. I have found their support department to be very quick to solve issues, especially when it comes to handling site-specific issues or anything other than answering generic tech queries.
Affordable Price
Ybug proudly claims themselves as one of the most cost-effective Bug Tracking Software on the whole market. And to be fair, they do a pretty good job of keeping that claim factual.
Something that makes Ybug unique as a Bug Tracking Software is that their prices are displayed clearly and openly on its website for their visitor. I think Ybug deserves the praise for doing this. In fact, on most screen resolutions and layouts, you can actually see their plan pricing without even scrolling down on the page! Additionally, their features are laid out clearly for potential customers to read and see if Ybug’s plans are right for them.
None of Ybug’s competitors have this level and type of transparency. Other competitors will hide the prices or make you sign up before you can even see them. This is often done to sneak in hidden charges that they don’t want to reveal until they’ve gotten you to register (and partially commit to going with them).
The image below shows the starting prices for each type of plan at Ybug.
Our Experience:
I have tested more than 3 similar Bug Tracking Software in the past – Ybug is easily one of the top in terms of quality, by far.
For the purpose of this review, I have used Ybug for a total of three months so far. Within that time frame, I am more than satisfied with my experience. There was no drawback up to this point, to be exact. It was easy to set up thanks to their support team, and the processing power was on-par with other Bug Tracking Software available on the web.
Final Recommendation:
With all of this in mind, let’s get down to the big question: “Would we recommend it?”
And the answer to this is a resounding and absolute “YES”. Ybug is a value-oriented, transparent, and highly-reputable Bug Tracking Software for any business trying to find out bug report by using Ybug’s secure and trusted Bug Tracking Software.
We also definitely recommend Ybug to anyone who is looking for a simple, great Bug Tracking Software. They provide fast, great support, and good features. All of these are provided at an incredibly low price (for what you get) without compromising on quality. You will rarely find a Bug Tracking Software offering these same great services at a lower price, and Ybug is one-of-a-kind in that regard.
Scorecard:
For any of our readers who skipped straight to the bottom of this review to get a TL;DR, look no further. You can also take this section as a quick summary of Ybug’s service quality across its most important components.
Here’s how Ybug scored:
Features: ★★★★★ (5/5 stars)
Safety / Security: ★★★★★ (5/5 stars)
Ease of Use: ★★★★★ (5/5 stars)
Price: ★★★★★ (5/5 stars)
Support: ★★★★★ (5/5 stars)
Growth: ★★★★★ (5/5 stars)
Final Score: ★★★★★ (5/5 stars)
