UserFeel Review: Best Remote Usability Testing Software
Userfeel.com is a remote usability testing tool that gives you videos of real time users speaking their thoughts as they are suppose to use your website or app. It is Designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research market and anyone who wants to optimize his/her website or app.
About Userfeel:
Userfeel Ltd company is a UK and Greece based team of expert professionals with experience in Analytics, Website Optimization, Web Design & Web Development since year 2005.
They started Userfeel Test service in 2010 when Yannis Karampelas wanted to optimize the websites of his Greek clients. He could not find a way to perform remote usability testing with Greek users. As we all know “nessacesity is the father of invention” so Userfeel was born.
Till now hundreds of companies have chosen Userfeel as their tool for multilingual (Muli languange) remote usability testing.
UserFeel Features:
Here we are goind to list some of the grat features which makes Userfeel unique from any other remote usibility testing tool.
-Multilingual
With the help of Userfeel you can test any site in any language. It’s panel consists of more than 20,000 testers speaking more than 40 languages. You can even have testers provide comments in your language while testing a website that is on a language you don’t understand.
-Support Test on any device:
Userfeel supports test on desktops, mobiles, tablets. Testing with both thier app and external cameras allows you to test websites or applications on Android, iPhone, iPad.
-Great Teamwork:
You can have your tests neatly organized into projects, and you can add as many team members to each project as you need. That will leads to be a teamwork spirit between team members.
Each team member can add annotations on the videos and categorize issues found based on their type .
-Highlights videos:
The best way to present the results of your usability studies to your team and have team buy-in is to create a highlights video with the most relevent critical issues.
Userfeel remote usebility test tool helps you create this video in minutes and have the video downloaded locally or uploaded to your YouTube account in ready to share format. Upload to YouTube is automatic and completes in couple of seconds to complete.
-Voice transcription
Userfeel also supports automatic voice transcription feature for more than 40 languages using the Google Speech API. You can search within the transcript and even click on any sentence and jump to this particular desired point in the video.
-Demographics
You can filter testers by various demographic criteria like age, gender, country, language and web experience.
-Screener questions
By using UserFeel you can use screener questions to filter the testing panel in more detail. For example, you can create a screener question of it’s own that asks whether the testers have recently bought some products of your industry and allow them to take your test only if they have.
-Use your own testers
With Userfeel.com you can use your own panel of testers. We will provide you a special link which you will send to whoever you want to take the test. No registration is required for this process.
-Rating, Tasks, questions
You can set as many as questions, tasks, and ratings as you like in various formats. In this way you can make the testing process in a more controlled way.
-SUS(System Usability Scale)
SUS is a 0-100 number that shows the perceived usability of your website. It is calculated by a 10-item questionnaire.
Now, you get this metric for each test session along with the average SUS for each test you run through Userfeel.com.
SUS is found that has a high correlation with user loyalty and likelihood to recommend (LTR). SUS score of 80 or more indicates that users will recommend the website, while SUS score of 70 or less, suggests that users will disparage it.
You can measure how SUS evolves for your website over time and also quickly pinpoint test sessions where the user had a hard time completing.
-Upload to YouTube
You can download the videos locally or upload them to your YouTube account as unlisted and share them with your colleagues.
-Video annotations
With the help of Userfeel you can easily create annotations while watching your videos and have everything documented. They have worked hard to make this process quick and easy. The export feature creates a data log of all the tasks and annotations, ready to embed in your reports.
-Easy to report
With the help of Userfeel you can easily make export results, create reports and share them with your team. Metrics like SUS (System Usability Scale), time on task for each task, ratings and their averages are calculated automatically. You can export all of your data and create your reports quickly and easily manner. In this way you have more time to gain insights and propose solutions.
Pricing:
Prices always play as adeciding fector choosing any service or software. Userfeel has very industry best plan and price structure which are given below.
If you prepay for 50 or more credits, you get discounts based on the following table:
